Refund Policy

Refund & Cancellation Policy

At K10 Scale Model, every model is a custom-made product created specifically for each customer. We provide specialized 3D printing and handcrafted scale model services, where every order is produced on a made-to-order basis and tailored to the customer's requirements.

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Custom Manufacturing Process

Each model undergoes an extensive production process that includes:

• Custom 3D printing of individual components

• Manual sanding and surface preparation

• Putty application and finishing work

• Hand painting and detailing

• Precision assembly and quality inspection

• Final finishing and packaging

Because of the significant time, craftsmanship, and labor involved, production begins shortly after an order is confirmed. Materials, machine time, and skilled manual work are allocated specifically for each project.

 

Refund Eligibility

Customers may request a cancellation and full refund within 48 hours of placing the order.

After the 48-hour period has elapsed, the order is considered to have entered the production queue and becomes non-refundable and non-cancellable, as resources and production planning are committed specifically to that project.

 

Production & Delivery Timeline

Our goal is to create a high-quality scale model that serves as a lasting memory and collectible for our customers. To achieve the level of detail and craftsmanship we are known for, production timelines are as follows:

• Standard orders: Approximately 3 to 4 months

• Complex, highly detailed, or large-scale projects: Approximately 6 to 8 months

Delivery timelines may vary depending on project complexity, customization requirements, workload, and material availability.

 

Our Commitment

We appreciate your patience and understanding throughout the manufacturing process. Every K10 Scale Model is crafted with care, precision, and attention to detail to ensure that the final product becomes a cherished keepsake that reflects the highest standards of quality and craftsmanship.